Return Policy

We guarantee all unused or defective merchandise for 7 days from receipt of shipment. If you are not completely satisfied with your purchase, you may return it for a refund which will be subject to inspection before confirmation will be given.

If on receipt of your product you are uncertain about your purchase, please keep your product in the original packaging and contact us immediately.

If you decide to return something for any other reason, then you will have to cover the cost of delivering the returned item to us.

All items must be returned to:

Gopals Bags & Luggage

417 Anton Lembede Street

Durban, Kwa-Zulu Natal


Please give us a call on 031 3052981 before sending any item. You can also email us at Kindly use your Order Number as a reference.

For more info on this and Exchanges, please read our FAQs.